Error: Workpapers CS doesn’t load in Microsoft Office applications

Scenario

#VALUE
or
#NAME
in cells.
Workpapers CS menu doesn’t appear on the toolbar or ribbon bar in Microsoft Excel.
Documents don’t automatically return to the binder. This means that the status of the workpaper remains
Checked Out
when you close the document.

Solution 1: If documents aren't returned to the binder

Right-click the workpaper, then select 1 of the following:
Discard checkout
if the document doesn’t include your recent changes.
Return to binder
, if the document includes your recent changes.
If you get an error message:
Check if there is a copy of the workpaper at
C:\Users\[your user name]\AppData\Local\Creative Solutions\Accounting CS\CheckedOutFiles
If there's a copy, make sure that the document's permissions aren't
Read-only
.

Solution 2: Check your version of Office

You'll need to run Office 32-bit. Refer to our Microsoft Guidelines for CS Professional Suite to check that we support the version of Microsoft Office you're running.
Check that you have only one version of Microsoft Office installed.
If you need to uninstall a version of Microsoft Office, refer to the Microsoft Support website to make sure you fully remove the installation.

Solution 3: Check you aren't running the application as an administrator

Close the application.
Right-click the application's icon on your Windows Desktop, then select
Properties
from the context menu.
On the
Compatibility
tab, verify that the
Run this program as an administrator
checkbox is clear.
Check that the executable application file is not run as administrator:
Go to C:\Program Files (x86)\Creative Solutions\
Workpapers CS
or C:\Program Files\Creative Solutions\
Workpapers CS
.
Right-click on
WorkpapersCS.exe
, then select
Properties
from the context menu.
On the
Compatibility
tab, make sure the
Run this program as an administrator
checkbox is clear.

Solution 4: Check the Add-In is enabled

In Microsoft Excel, select the
File
tab, then
Options
.
Select
Add-Ins
.
Select
Excel Add-Ins
from the
Manage
dropdown, then select
Go
.
Make sure the Verify that the
Cs.Accounting.Excel.Automation item
checkbox is marked.
Select
OK
.
Repeat steps 1 and 2.
Select
COM Add-Ins
from the
Manage
dropdown, then select
Go
.
Make sure the
CS.Accounting.OfficeIntegration.ExcelVstoAddin
item checkbox is marked.
Select
OK
.
If the
CS.Accounting.Excel.Automation
and
CS.Accounting.OfficeIntegration.ExcelVstoAddin
items are not present:
Select
Disabled Items
from the
Manage
dropdown list.
Select the item, then
Enable
.

Solution 5: Review your Trusted Locations for Excel

In Microsoft Excel or Word, select the
File
tab, then
Options
.
Select
Trust Center
.
Select
Trust Center Settings
.
Select
Trusted Locations
.
Select
Add new location
.
Select
Browse
, go to C:\Program Files(x86)\Creative Solutions\
Workpapers CS
, then select
OK
.
Mark the
Subfolders of this location are also trusted
checkbox.
Select
OK
.

Solution 6: Turn off any Add-Ins not in use

In Microsoft Word or Excel, select
File
, then
Options
.
Select
Add-Ins
.
Select
COM Add-ins
from the
Manage
dropdown list.
Select
Go
.
Clear the checkbox for any Add-Ins that you're not using.
Select
OK
.

Solution 7: Reinstall the application

On the workstation, go to
Control Panel
.
Select
Programs and Features
.
Select
Workpapers CS
, then
Uninstall
.
Go to the WinCSI folder where you installed the application.
Open the
Workpapers CS
folder inside the WinCSI folder.
Inside the DESKTOP folder, double-click Setup.exe.

Solution 8: Reset user interface

Select
Help
then
Reset User Interface Settings
to delete your Client Settings file and reset the settings.
Close and reopen the application.