Apps and plug-ins

Microsoft Teams and HighQ integration

We have introduced an integration between Microsoft Teams and HighQ. This integration allows you to interact with MS teams from your HighQ instance.
This allows you to:
  • View a presence indicator in a user's profile card
  • Initiate a call with another user
  • Initiate a chat with another user
Enabling the integration
To enable the integration on your instance, first, you must contact HighQ Support to get the integration enabled. Once enabled,
System administrators
 can enable it in the
System admin
 section. To access this option, navigate to your profile drop-down and select
System admin
.
The
System admin
 screen opens. In the
System admin
 screen, select
System settings
 from the left navigation panel.
The
System settings
 screen opens. In the
System settings
 screen, navigate to the bottom of the page to find the
Enable Microsoft teams
 drop-down option.
Here, you can enable or disable the Microsoft Teams integration and toggle whether you want users to sign up to Teams once they log into the instance with the integration enabled. This is shown with an announcement on the site.
Finally, the last check box will set the option to the default setting (NO).
Once you have enabled the Microsoft Teams integration, navigate to the bottom of the screen and select
Save
.
The Microsoft Teams integration will now be enabled on your site.
Linking your HighQ and Microsoft Teams accounts
Once the Microsoft Teams integration has been enabled on your instance, you can link your HighQ and MS Teams accounts. To do this, navigate to your profile drop-down and select
My profile
.
Your profile screen opens. Within your profile screen, select
Edit profile
.
You can now edit your profile. Go to the
Microsoft teams
 option and select
Connect
.
A pop-up opens.
Enter the details of the MS Teams account you wish to link to this HighQ account and select
Next
. Enter the account password and select
Sign in
.
You will be asked whether you want to stay signed in to reduce the times you need to re-sign in. Click either No or Yes. Once you have selected either Yes or No, your instance will be linked to the MS Teams account and your profile will now reflect that.
You can now see which MS Teams account is linked to your HighQ account, disconnect the account via
Disconnect
 and set the default way that calls will be accepted; either in the Teams app or via the web.
Using MS Teams in HighQ
Once the MS Teams integration has been set up, you can now use MS Teams within your instance. Click your profile to see your Teams status.
You can click another user profile (as long as they have a linked MS Teams account) and view their status; chat or call them.
If you click a user who does not have an MS Teams account set up, you'll get an error message that says "Unable to fetch status."
As there is no data to be displayed.
Finally, when an MS Teams authorised user places an audio/video call to an end-user, it is placed as a meeting request. It won't be like a normal MS-Team audio/video call.
When a caller calls a user from the system, the calendar of both users will be filled for 30 minutes.

This article applies to:

  • Product: HighQ, HighQ
  • Subject: Add-in, Add-in