Once enabled and configured, the services are set as default at the system level, and therefore as default at the site level. This can be overridden by changing the dropdown menu to either
ON
or
OFF
in
Admin
>
Files
>
Third Party Services
:
Enable features that require webhooks
To use features introduced since January 2024, you must add a
webhook
to your Adobe Acrobat Sign account.
note
To support eSign features released in HighQ version 5.7.37 (January 2024) or later, please ensure you:
To ensure your instance supports the latest Adobe Acrobat Sign features (for example, multiple signature fields), you must configure webhooks for your Adobe Acrobat Sign account, then switch on webhook-enabled features in your HighQ system admin settings.
note
All Adobe eSignature features released up to and including the January 2024 customer release (version 5.7.37) continue to function (i.e. there is no requirement to make this change if you do not require additional features).
Add and configure a new webhook in Adobe Acrobat Sign
Open your Adobe Acrobat Sign account dashboard and log in as an account admin.
Open the
Account
tab and select
Webhooks
from the left menu:
The
Webhooks
page opens:
Select the
⨁
icon from the top-right of the list to create a new webhook.
note
The list of webhooks for your account may be empty.
Enter the required entries for your configuration:
Name
- to help with troubleshooting, please use the following syntax:
"CollaborateInstanceName_Adobe_Sandbox" or "CollaborateInstanceName_Adobe_Production"
Replace 'CollaborateInstanceName' with the name of your HighQ instance; use either 'Sandbox' or 'Production' depending on the type of account you are configuring.
Scope
- select 'Account'
URL
- Find the third-party Microservice URL in the HighQ Hub, or you may need to contact our Support team to confirm the URL. Enter this, followed by "/callbackForAdobeSandbox" (if you are registering for a sandbox environment) or the URL followed by "/callbackForAdobe" (if you are registering for a production environment).
Events
- click the list button and select these events:
Agreement sent
Agreement rejected
Agreement participant completed
Agreement email viewed
Agreement email bounced
Example:
Click
Save
to add this webhook to the list of active webhooks.
Check the Adobe Acrobat Sign service is configured and authorised in HighQ System settings.
Enable webhook features in System settings
Click your profile icon and select
System Admin
then
System settings
from the list on the left.
Scroll down to
Adobe Acrobat Sign
under
Third party services
.
Select
Enable webhook supported features
in
System Settings
to enable advanced features for Adobe Acrobat Sign, such as multiple signature fields that can be placed in any location in a document.