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Troubleshoot printing issues

Refer to the following tips to troubleshoot your printing issues.

Printers aren't listed

Close all applications then reopen them.

The full printer name doesn't display

Rename your local printer:
  1. Select the
    Windows Start
     icon.
  2. Select
    Settings
     then
    Printers
    .
  3. Right-click the printer then select
    Rename
     from the shortcut menu.
  4. Enter a shorter name.

Printing output isn't formatted correctly

Try the following:
  • Change your local print driver to either HP LaserJet IIIsi or HP LaserJet 4Si (for HP printers), close all applications running in the Virtual Client Office environment, then re-open the applications.
  • Check if your HP printer is supported in the Terminal Server environment. If your printer isn't supported in the Terminal Server environment, it won't work for applications running in the Virtual Client Office environment. For non-HP printers, check the manufacturer’s website to determine Terminal Server compatibility.

Printer is using a different print driver

Many drivers in Virtual Client Office are set up to map to alternate print drivers to ensure that you use the most reliable and stable print driver for the environment.

Delete unused or test printers from your computer

When you open an application through Virtual Client Office, Virtual Client Office maps your local printers to our servers. The length of time it takes to complete this resource-intensive mapping process increases based on the number of printers that are installed on your computer. Therefore, deleting unused printers or test printers from your computer may decrease the amount of time it takes to launch applications in the Virtual Client Office environment.

This article applies to:

  • Product: Accounting CS Client Access