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Electronic filing

Troubleshoot errors when creating an internet file

Try the following solutions if you receive an error message when you try to create an internet file.
Enter an ID
.
Enter a Transmitter contact name, phone, and email.
  1. Select
    Actions
    , then
    Process Internet/Magnetic Files
    .
  2. Select
    Transmitter Information
    .
  3. Select a staff member from the
    File Contact
     dropdown in the General section.
    If there are no entries in the dropdown, follow these steps to add a staff member to the list:
    1. Close the window and select
      Setup
      ,
      Firm Information
      , then
      Staff
      .
    2. Select a staff member who's also a payroll form preparer, then
      Edit
      .
    3. Mark the
      Payroll form preparer
       checkbox in the Preparer Information section. Enter the
      PTIN
       and
      Third party designee PIN
       (if applicable).
    4. Enter a phone number in the
      Business
       field, and an email address in the
      Email
       field of the Phone and Fax Numbers section. Add any other missing information.
    5. Make the same changes for any other staff members that should be included in the list of payroll form preparers.
    6. Select
      Enter
       to save your changes.
Enter the Transmitter EIN.
  1. Select
    Setup
    ,
    Firm Information
    , then
    Firm
    .
  2. Select
    Edit
    .
  3. Enter the EIN in the
    EIN/SSN
     field or the
    Alternate EIN/SSN
     field depending on the license used.

This article applies to:

  • Product: Accounting CS
  • State: All states
  • Subject: Payroll tax forms

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