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Email settings for firewall and spam filters
Email from Thomson Reuters will sometimes get flagged as spam or junk. Here's how to prevent that from happening.
note
We provide this information as a courtesy. If you still have questions or need help, you'll need to contact a qualified IT professional. Support is available to help with Thomson Reuters products within our scope of service.
Email addresses used vary, but you can add these three domains to your email allow list:
- thomson.com
- thomsonreuters.com
- tr.com
After you've added these to your email allow list, you should also allow Thomson Reuters IP addresses in your firewall if you're using networked applications. Thomson Reuters uses the
167.68
range of IP addresses. Add everything in that range to your firewall's allow list.Amazon Web Services Applications
Some of our applications use Amazon Web Servers instead of Thomson Reuters servers. This includes GoFileRoom and AdvanceFlow.
If you're using these applications and experiencing connection issues, then you can follow these additional troubleshooting options:
- Add exceptions for the application's URL (Uniform Resource Locator).noteExample: If you use GoFileRoom, allow gofileroom.com, or advanceflow.com if you're using AdvanceFlow.
- Allow the IP address for Amazon using the US East 1 ranges.importantWe provide this information as a courtesy. If you still have questions or need help, you'll need to contact a qualified IT professional. Support is available to help with Thomson Reuters products within our scope of service.
This article applies to:
- Product: AdvanceFlow
- Subject: Firewall