Skip to main content

Legal

Tax & Accounting

Trade & Supply

Risk & Fraud

News & Media

Books

Developers

Install

Troubleshoot: Application crashes when opening a client or moving to another period

Follow these tips to help troubleshoot if Fixed Assets CS crashes when you try to open a client or move to another period.

Not responding

A
Not responding
 message could indicate that the client is simply taking longer to open or proforma. p, wait to see if the process continues on its own.
Large clients with many assets or activities take longer to open or complete.

Try another computer

If possible, go to another computer and try to open the client or move to a new period.
  • If this works, the client isn't corrupt. There's likely something environmental preventing the client from working at the original computer.
  • If this doesn't work, the client is likely corrupt.

Try a different client

Try opening a different client of the same entity type.
  • If this works, the original client is likely corrupt.
  • If this doesn't work, an environmental issue could be interfering with the application files for this entity.

Rebuild the client list

If the client displays in the
Open Client
 window but it constantly freezes, or if the client file isn't showing but you know it's there, you might need to rebuild the client list.  To do this, select
Help
,
Repair
, then
Rebuild Client List
.

Restore client data

If you determine that the client is corrupt, the best option is to restore the client from a backup. If you use a 3rd-party backup system or application, consult your qualified IT professional to restore the client data.
You may also try to restore client folders in the DEPRData folder using Windows Backup if you have system protection turned on. Consult your firm's IT professional for assistance using Windows Backup.

This article applies to:

  • Product: Fixed Assets CS

error-icon

Triva isn't available right now.

Check out the support page for our phone number and hours

error-close