Reverse a credit card of ACH payment

You can't return or reverse an ACH transaction in Practice CS. If the client needs a refund, you'll need to issue it yourself. If you need to adjust accounts receivable because of an incorrect or stuck ACH transaction, use a credit memo or debit memo.
The following steps explain how to correct an error or adjust a payment amount for a credit card return.
  1. Select
    Actions
    , then
    Receipt & Adjustment Entry
    .
  2. Enter a
    Control Date
    .
  3. Select the
    Adjustments
    tab.
  4. Enter the
    Date
    ,
    Client ID
    ,
    Type
    (
    Credit Card Return
    ), and the
    Amount
    you need to refund to the client’s credit card.
  5. In the
    Credit Card
    window, enter the necessary information, then select
    OK
    to submit the credit card return to Kotapay.