May 2024 semi-monthly

Help and Support release notes highlight new features and improvements made to the overall experience for both our external customers and internal agents.
note
Production release date is May 27, 2024.

Article page enhancements

  • Fixed some accessibility issues with notes and accordions.
  • Removed the bolding from the "This article applies to" section to make it easier to read.
  • Updated the look and feel of embedded videos to comply with brand standards.
  • The "For internal use only" label wasn't always showing on internal article pages.

File Download micro experience

We added the ability to have internal content within the file download micro experience, so internal agents can have all the information they need in 1 place.

Other noteworthy changes

  • Fixed the close button on announcement component.
  • We made some back-end changes to support video integration.