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Generating HAR file

Generating a HAR log file creates a network activity log that our support team can use to troubleshoot difficult issues.  You may be requested to record your network activity log while the issue is occurring. Once you reproduced the issue, provide the HAR file to the support team for further analysis.
You can create HAR report for the following browsers:
Chrome
Edge
Firefox
Safari

Chrome

  1. Open Google Chrome and go to the page where the issue is occurring.
  2. From the Chrome menu bar, select
    More Tools > Developer Tools
    .
  3. From the panel opened, select
    Network
    .
  4. Mark the
    Preserve log
     and
    Disable cache
     checkboxes.
  5. Select
    Record
     if you haven't started recording.
  6. Select
    Clear
     to remove any existing logs from the
    Network
    .
  7. Reproduce the issue that you were experiencing before, while the network requests are being recorded.Once you have reproduced the issue, select
    Export
    .
  8. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

Edge

  1. Open Edge and go to the page where the issue is occurring.
  2. From the Edge menu bar, select
    View > Developer > Developer Tools
    .
  3. From the panel opened, select the
    Network. 
    If you don’t see the
    Network
     tab, select the
    More tabs
     >> icon, then select
    Network
    .
  4. Mark the
    Preserve log
     and
    Disable cache
     checkboxes.
  5. Look for a round
    Record
     icon in the upper left corner of the tab, and make sure it is red. If it is gray, select it once to start recording.
  6. Select the
    Clear
    icon to clear out any existing logs from the Network tab.
  7. Reproduce the issue that you were experiencing before, while the network requests are being recorded. Once you have reproduced the issue, select the
    Export
    icon.
  8. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

Firefox

  1. Open Firefox and go to the page where you are experiencing trouble.
  2. Select the Firefox menu (3 horizontal parallel lines) at the top-right of your browser window, then select
    More tools
    >
    Web Developer Tools
    .
  3. The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Select the
    Network
     tab.
  4. Mark the
    Disable Cache
     checkbox, then select
    Settings
     followed by
    Persist Logs
    .
  5. The recording auto-starts when you start performing actions in the browser. Select
    Clear
     to remove any existing logs from the
    Network.
  6. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (which should just take a few seconds), select the
    Settings
     icon, then select
    Save all as HAR
    .
  7. Save the HAR file to your device.
  8. Upload your HAR file to your ticket so that we may analyze it.

Safari

  1. Go to Safari >
    Preferences
    , select
    Advanced
    , then select
    Show Develop menu in menu bar
    .
  2. Open the 
    Develop
     menu, select 
    Show Web Inspector
    .
  3. Select the 
    Network
     tab, reproduced the issue.
  4. Select the 
    Export
     icon on the far right of the
    Network
     tab and save the HAR file.
  5. Send us the file via your support ticket.

This article applies to:

  • Product: SurePrep
  • Subject: Install
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