Triva isn't available right now.
Check out the support page for our phone number and hours
Legal
Recommended Products
-
CoCounsel
Move faster and accomplish more with a professional-grade, generative AI assistant that transforms the way you work. Thomson Reuters CoCounsel is with you every step of the way, backed by authoritative content and industry-leading expertise.
-
Westlaw
Conduct legal research efficiently and confidently using trusted content, proprietary editorial enhancements, and advanced technology.
-
Practical Law
Accelerate how you find answers with powerful generative AI capabilities and the expertise of 650+ attorney editors. With Practical Law, access thousands of expertly maintained how-to guides, templates, checklists, and more across all major practice areas.
Questions? We are here to help
Tax & Accounting
-
Top products for corporations
-
Top products for accounting firms
Recommended Products
-
CoCounsel
Move faster and accomplish more with a professional-grade, generative AI assistant that transforms the way you work. Thomson Reuters CoCounsel is with you every step of the way, backed by authoritative content and industry-leading expertise.
-
UltraTax CS
Provides a full line of federal, state, and local programs. Save time with tax planning, preparation, and compliance.
-
1040SCAN
Automate work paper preparation and eliminate data entry
Questions? We are here to help
Trade & Supply
Recommended Products
-
Foreign Trade Zone Management
Software that keeps supply chain data in one central location. Optimize operations, connect with external partners, create reports and keep inventory accurate.
-
Indirect Tax
Automate sales and use tax, GST, and VAT compliance. Consolidate multiple country-specific spreadsheets into a single, customizable solution and improve tax filing and return accuracy.
Questions? We are here to help
Risk & Fraud
Recommended Products
-
CLEAR
Search volumes of data with intuitive navigation and simple filtering parameters. Prevent, detect, and investigate crime.
-
Fraud Detect
Identify patterns of potentially fraudulent behavior with actionable analytics and protect resources and program integrity.
-
ID Risk Analytics
Analyze data to detect, prevent, and mitigate fraud. Focus investigation resources on the highest risks and protect programs by reducing improper payments.
Questions? We are here to help
News & Media
Recommended Products
-
Reuters Connect
Around the globe, with unmatched speed and scale, Reuters Connect gives you the power to serve your audiences in a whole new way.
-
Reuters Plus - Content Studio
Reuters Plus, the commercial content studio at the heart of Reuters, builds campaign content that helps you to connect with your audiences in meaningful and hyper-targeted ways.
-
Reuters.com Platform
Reuters.com provides readers with a rich, immersive multimedia experience when accessing the latest fast-moving global news and in-depth reporting.
Questions? We are here to help
Books
Recommended Products
-
What's new in legal products
Shop our latest titles
-
Shop tax customer favorites
ProView Quickfinder favorite libraries
Questions? We are here to help
Developers
-
APIs by industry
-
Related sites
-
United States Support
-
International support
-
New releases
-
Join a TR community
-
Free trials & demos
Enable Two-Factor Authentication
Two-Factor Authentication (2FA) is an extra layer of security for FileRoom. It's designed to ensure that you're the only person who can access your account, even if someone knows your password. If enabled, 2FA will apply to all users at the firm level. Users can only sign in after they confirm the security code sent to their email address. 2FA is turned off by default.
note
Enabling 2FA will require all users at the firm to authenticate sign in credentials by entering a Two-Factor Authentication code sent to their email address.
Enable or turn off Two-Factor Authentication
Follow these steps to enable or turn off Two-Factor Authentication for your firm:
- SelectFileRoom,Admin,Account Setup, thenSecurity.
noteOnly users with permissions to access theSecuritytab will see theSecuritytab. - SelectTwo-Factor Authentication.
- To turn on 2FA, mark theEnable Two-Factor Authenticationcheckbox.To turn off 2FA, clear theEnable Two-Factor Authenticationcheckbox.
- In theTwo-Factor Authenticationwindow, selectYesto confirm.
After enabling Two-Factor Authentication for your firm's domain, users attempting to sign in will need to set up Two-Factor Authentication via email. On subsequent sign-ins, users need to provide their password and the 6-digit verification code sent to their email address. Users can enter the verification code in the text field then select
VERIFY
.
note
You can mark
Don't ask again on this device
to bypass the 2FA on your next sign in attempt.If a user makes 4 failed attempts to sign in, their account is locked for 30 minutes. If you are unable to get the verification code from your email address, contact your Firm System Administrator to re-activate your account.
note
Two-Factor Authentication doesn't apply to users logged in through their firm’s portal (single sign-on (SSO) users). SSO users won’t see the Two-Factor Authentication option.
This article applies to:
- Product: SurePrep
- Subject: User account