F540/NR/2EZ-170 e-file error

The [PriorYearAGI] in the [PrimarySignature] element does not match FTB's records, therefore you cannot sign your return electronically. You can still e-file by signing Form 8453-OL. (value , rule F540/NR/2EZ-170).

Solution

Enter the prior year AGI on the
California AGI from prior year return, as originally filed
field on the CAELF screen in the California Electronic Filing folder.
If the taxpayer doesn't have a prior year PIN or AGI, or if the AGI amount doesn't match taxing authority records, do 1 of the following:
  • Mark
    Suppress California use of PIN (Use Form 8453 for California return)
    on the CAELF screen in the California Electronic Filing folder to print Form 8453 for the taxpayer to sign manually. Refer to the California Franchise Tax Board electronic filing publications for requirements for retention of Form 8453.
  • Use the Practitioner PIN program to file without the use of prior year PIN or AGI. You can enable the Practitioner PIN method in
    Setup
    Office Configuration
    E-filing
    tab, then
    ERO
    button.

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