IND-031-04 e-filing error

'PrimaryPriorYearPIN' or 'PrimaryPriorYearAGIAmt' in the Return Header must match the e-File database. (value #########, rule IND-031-04).

You'll get this error if the taxpayer's Prior year PIN
or Prior Year AGI
doesn't match the IRS e-File database.

Solution

Go to the

screen, in the Electronic Filing
folder.

Check the Prior year taxpayer PIN
and Prior year AGI
for the taxpayer.

If incorrect, correct it, then re-create and retransmit the return.

If correct do one of the following:

Contact the IRS at 800-829-1040 for more information.

Use the Practitioner PIN option.

If you want to set up the Practitioner PIN for all clients:

Select Setup
, then Office Configuration
.

Select the E-Filing
tab.

Select ERO
, then mark the Practitioner PIN Program filer
checkbox.