Error: Invalid PRP code

Scenario

You may get the following error message when working in the
Client Properties
window in UltraTax CS.
Error message
Invalid PRP Code

Cause

When you download a PRP code, it displays in the
Client Properties
for the client. If you change the return type or client TIN, the PRP code there becomes invalid and the error message displays.

Solution

In the
Client Properties
window, clear out the
PRP code
field using the DELETE key on your keyboard. You'll need to do this on both the federal and state tabs.
Once the PRP code field is blank, the error message shouldn't reappear. However, if you need to file a return for this client, you might need to download a new PRP code.
If you need a refund for a PRP code, send a PRP code refund request by email to CS Customer Support.
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