Per-Return Pricing (PRP) code refund request

To ask for a refund, send a PRP code refund request by email to CS Customer Support.
We'll reply by email. If we approve your request, we'll credit your firm's account. You can use this credit toward future PRP authorization codes.
To complete the email, you'll need the following information:
  • Firm ID or telephone number.
  • PRP codes you want refunded. You can find this in UltraTax CS in File > Client Properties or in the PRP/ELF Report in your Thomson Reuters account.
  • Reasons for the refund.

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