Uncommon errors

  • Unable to retrieve PRP response file from the Thomson Reuters data center.
    Wait a few minutes, then try again. If you receive this message again, call CS Support at 800.968.0600
  • Unable to retrieve update list from the Thomson Reuters data center.
    Wait a few minutes, then try again. If you receive this message again, call CS Support at 800.968.0600.
  • Unable to send PRP requests to the Thomson Reuters data center.
    Wait a few minutes, then try again. If you receive this message again, call CS Support at 800.968.0600.
  • Your modem lost its phone connection with the Thomson Reuters data center.
    Wait a few minutes, then try again. If you receive this message again, call CS Support at 800.968.0600.
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