Application crash or freeze troubleshooting

Specific UltraTax CS issues

In the other years of UltraTax CS that you can open, select
Help
then
User Bulletins
(in the prior years).
If the application crashes or freezes, the issue is most likely related to User Bulletins, which rely on Adobe Reader as the default PDF viewer to open.
If this doesn’t resolve the issue, refer to the Advanced troubleshooting steps section.

Review the Application crashes when you data mine, open, or proforma a client article.
If the previous step doesn’t resolve the issue, refer to the Advanced troubleshooting steps section in this article.

Select another printer to preview or print to. If this works, the issue may be with your print driver. Contact your qualified IT professional if you'd like to further troubleshoot the original printer or print driver.
If this doesn’t resolve the issue and you're licensed for FileCabinet CS or Fixed Assets CS, rerun the desktop setups for both applications.
If these steps don’t resolve the issue, refer to the Advanced troubleshooting steps section.

In the Asset module, go to
Edit
then
Reassign Assets
and select
(Unkown)
from the
Activity
dropdown. If there are assets listed, reassign these assets to an activity by dragging them over to the right side then selecting the proper Category and Value.
Back up the client and cut and paste the assets.
Disable and reenabling the Asset Module.
Create a copy of the client and delete states from the copied client.
If the earlier steps don't work, the client file is likely corrupt and will need to be restored from a backup.

Restart the workstation.
Rename the user preference file.
Rerun the desktop setup.

This may be due to an unsupported PDF viewer installed on the workstation. UltraTax CS requires Adobe Reader DC to be installed and made the default application for PDF files.
In Adobe Reader DC, select
Edit
,
Preferences
, then
Security (Enhanced)
and check if
Enable Protected Mode at startup
is marked. If it is, unmark the checkbox.

To do this, open Internet Explorer.
Go to
Manage Add-ons
either through the Tools menu or by using the
Gear
button in the upper-right corner of Internet Explorer.
Under Toolbars and Extensions, change the
Show
dropdown to
All add-ons
.
Select
Adobe PDF Reader
in the list of add-ons, then select
Disable
.
When the button changes to
Enable
, select it again to re-enable the add-on.

If UltraTax CS is installed on a network server, the default data locations may be improperly set up. Go to
Setup
,
System Configuration
, then
Data locations
to verify the data paths are correct. UltraTax CS should be pointed to
X:\WinCSI\UTYYData
where X is the drive where the application is installed and YY is the year of UltraTax CS.
This may be due to corruption and/or damage Microsoft Visual C++ components.
If the steps listed earlier doesn’t resolve the issue, refer to the Advanced troubleshooting steps section.

Advanced troubleshooting steps

Adobe Reader and Acrobat considerations for CS Professional Suite
Antivirus guidelines for CS Professional Suite
Firewall guidelines for CS Professional Suite

If you have FileCabinet CS, unregister the FileCabinet CS .dll file by selecting
Start
, then
Run
and typing in
regsvr32 "X:\WinCSI\Cabinet\cscabsv.dll"
where X is the drive letter where the application is installed. Select OK and then select OK again when notified that the registry was successful. Next, run the desktop setup again to re-register the .dll file.
If you have Fixed Assets CS, re-running the desktop setup should re-register the necessary DLLs.