Error: Runtime error: already installed

Scenario

When retrieving CS Connect updates in UltraTax CS, you may encounter variations of the following error:
Error message
"runtime error:Already installed desktop_setup.ext. YY.Y.Y..." "runtime error:Already installed utwk1.ext YY.Y.Y..." *Where YY.Y.Y... represents the version of the update.

Cause

This error usually comes from a damaged or partial download of the update referenced in the error.

Solution

  1. Close UltraTax CS and go to
    X:\WinCSI\UTYY
    , where X represents the drive letter where you installed UltraTax, and YY represents the year of the application.
  2. Delete or rename the folder referenced in the error.
  3. Open UltraTax CS and retrieve your updates.
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