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Errors

Error: Error with system I/O

Scenario

You may receive the following error:
Error message
Error with system I/O.

Causes and solutions

There are multiple causes for this error message.
Error when opening client
If you get this error when trying to open a client, it indicates that the client may be corrupt. To troubleshoot this error, make sure you can open a different client without getting an error message. If you've determined that this error is client-specific, decompress the client:
  1. Select
    Help
     then
    Repair
    .
  2. Select the client in the list.
  3. Select
    Decompress Client
    .
  4. Select
    Done
     then
    Done
    .
  5. Try to open the client again.
If decompressing the client doesn’t resolve the error, then the next best option is to restore the client from backup. If you use a third-party backup system or software, consult your qualified IT professional to restore the client data. You may also want to restore client files using
Windows Backup
 if you have system protection enabled.
Error when accessing Client Properties
If you get this error when accessing
File
 then
Client Properties
, there may be corruption with a particular state module. Do the following to troubleshoot this:
  1. Select
    OK
     to the error message.
  2. In the
    Client Properties
     window, select the state tab that may be corrupt.
  3. Select
    Delete State
    .
  4. Select
    OK
     and
    OK
    .
  5. Go back to
    File
     then
    Client Properties
    .
  6. If the error persists, restore the client from backup or re-proforma the client.
Error when accessing System Configuration or Office Configuration
If you receive this error when accessing
Setup
,
System Configuration
 or
Setup
,
Office Configuration
, follow these troubleshooting steps:
  1. Close UltraTax CS.
  2. Go to
    X:\WinCSI\UTyySys
    , where X represents the drive to which UltraTax is installed and yy represents the version of UltraTax CS.
  3. Rename the file
    _yUSEFIN.DAT
    , where y represents the version of UltraTax CS.
  4. Try to open UltraTax CS.
  5. If this resolves your issue, go back to
    Setup
    ,
    Office Configuration
    , then
    E-Filing
    .
  6. Re-enter your EFIN and other applicable information in this tab.

This article applies to:

  • Product: UltraTax CS
  • Return type: 1040 Individual, 1120 Corporation
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