Homepage won't display or this application cannot display the web page error appears

If you have an issue loading the UltraTax CS homepage, try the following steps. After each step, open the application and try to view the homepage.
  • In UltraTax CS, select
    Setup
    ,
    User Preferences
    , then the
    Homepage
    tab and verify that the homepage isn't set to
    Never
    .
  • Retrieve updates via CS Connect.
  • Go to
    Wincsi\UTYYSys
    , where YY is the year of UltraTax CS and rename the following files:
    utYYhome.con
    ,
    utYYhome.hst
    , and
    utYYhome.mht
    .
  • Go to
    WinCSI\UTYYSys
    , where YY is the year of UltraTax CS and rename the
    _yUSUMSC.[user]
    file, where y is the last digit of the year of UltraTax CS and [user] is the Windows sign-in ID.
  • Clear the local Windows Temp directory. For assistance, consult your IT professional.
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