Skip to main content

Legal

Tax & Accounting

Trade & Supply

Risk & Fraud

News & Media

Books

Developers

Install and update

Desktop setup troubleshooting

This article applies to UltraTax CS, Fixed Assets CS, and FileCabinet CS.

Errors

Windows cannot find desktop_ut.msi or Windows cannot find desktop_fa.msi

Desktop setup needs to be performed over and over

If the desktop setup finishes successfully, but you get repeated prompts to run it again, see Desktop setup or workstation setup loop.

Desktop setup won't run or any other problems

  1. Restart your workstation.
  2. Right-click the
    setup.exe file
     and select
    Run as administrator
    . If you don't see that option:
    1. Select
      Properties
      .
    2. Select
      Compatibility
      .
    3. In Settings, select the
      run this program as an administrator
       checkbox.
    4. Select
      OK
      .
  3. Log-on as the administrator or a person with administrative rights. You can also try using the Hidden administrator account. For instructions on using the Hidden Administrator account, see the Permissions guidelines for the CS Professional Suite.
  4. Create antivirus exceptions. Don’t temporarily disable your antivirus as a alternative.
  5. Create firewall exceptions. Don’t temporarily disable your firewall as a alternative.
  6. Set Windows permissions.
  7. For terminal server installations, review the Terminal server best practices for CS Professional Suite applications.

This article applies to:

  • Product: UltraTax CS
  • Subject: Setup
Chat now

error-icon

Triva isn't available right now.

Check out the support page for our phone number and hours

error-close