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Error: An error occurred attempting to download product
Scenario
You may get this error in UltraTax CS when installing or updating a federal, state, or city return.
Error message
An error occurred attempting to download product.
Cause
The installation or update was interrupted, usually by a spotty internet connection or because of antivirus, firewall, or Windows permissions issues.
Solution
Clear updates and reinstall
- SelectHelpthenRepairin UltraTax CS.
- SelectMisc.
- SelectClear Updates Directory.
- SelectDone.
- If you received the error while installing a state or city, install it again. If you received the error during CS Connect updates, download and apply updates again.
Uninstall and reinstall
- If you're on a network, have all users close UltraTax CS.
- Make sure all user locks are clear:
- SelectHelpthenRepair.
- SelectFile Locks.
- SelectUser Locks.
- Make sure there are no users listed here. If there are, make sure the user isn't using UltraTax CS, then clear the lock.
- SelectMisc.
- SelectClear Updates Directory.
- SelectDone.
- Go toX:\Wincsi\UTYY, where X represents the drive where UltraTax is installed, and YY represents the year of the application.
- Find the folders for the return type causing the error.noteFor example:
- if you're having trouble with the 22.1.0 1040 federal update, you'll look for the1040us.ext,22,1,0folder.
- If you're having trouble downloading 1065 Michigan, you'll look for the1065MI.ext, 22folder.
- Once you find the right folder, delete it.
- Find and delete the.pfw_imanifestfile for the product you're trying to install. For example,1065MI.pfw_imanifestis for UltraTax 1065 Michigan.
- If you received the error while installing a state or city, install it again. If you received the error during CS Connect updates, download and apply updates again.
Review and adjust environmental settings
If the steps previously don't solve the problem, ask your IT professional to set the required exceptions and permissions. This error can occur repeatedly if these settings aren't correct on your computer or network.
This article applies to:
- Product: UltraTax CS
- Return type: 1040 Individual, 1120 Corporation
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