Scope of support

Our Support team assists customers by providing information, resources, and troubleshooting for CS Professional Suite applications running in
supported
environments. We may request to view your screen using LogMeIn Rescue but we can't take control and won’t enter data or modify settings.
Software support doesn’t include tax preparation advice or validation of tax or payroll compliance. Our support team can't relieve your firm of any legal or professional obligations.
We also can't assist with:
  • Hardware configuration
  • User and workstation setup
  • Windows permissions and file-sharing
  • Network and server administration
  • Printers, scanners, mobile devices, or other peripheral devices
  • Third-party software
  • Unsupported environments or those that don't match the application's system requirements
Any problems or questions related to the above can be resolved with the assistance of your qualified IT professional and/or the vendor’s support for the software or device in question.

Note for Virtual Office CS and Software as a Service

The Virtual Office CS (VO)/Software as a Service (SaaS) support department assists with:
  • NetFirm CS, NetStaff CS, NetClient CS
  • Opening applications in VO/SaaS
  • VO/SaaS applications running slowly
  • Microsoft Exchange
  • Citrix
For assistance using a program that runs in VO/SaaS, contact the support department for the application you have questions about.
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