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Update your programs after transferring licenses

If your firm has recently changed the Licensee, you'll need to update several aspects of your account to ensure the proper administrative tasks have been completed. This is to ensure the correct information is available for accurate use of the programs and the proper users have access.
The Thomson Reuters – Tax & Accounting Business (Thomson Reuters) uses certain roles to define the relationship between Thomson Reuters and its Clients for Software products, such as the role of Licensee. When there's a change to name of the assigned Licensee, this changes who is legally granted the permissions of a Licensee.
The Licensee is the named individual permitted to access and use the Software pursuant to an Order Form. A Licensee serves as account administrator and has legal right to Client data which is input in to the Software. A Licensee is responsible for managing the Client relationship with Thomson Reuters, including notifying Thomson Reuters of any firm demographic or name changes, managing security requirements, and responsibility for data inputted into the software.
Once your firm's Licensee has changed, the following items should be reviewed and updated where applicable by the new licensee:
  • Create a Thomson Reuters ID login for tax.tr.com if you do not already have one.
  • Review and update any people on the contact list to ensure there's no unauthorized access to your programs and services.
  • Review your firm name and/or address and update them online.
  • Change your license PIN to ensure only the proper people have access to your software.
  • Ensure the EFIN you use is the correct one for the firm. You may need to work with the IRS to ensure how the EFIN is considered if there is a change in the firm's name or ownership. If you are issued a new EFIN, you will need to send us an updated copy of the EFIN Application Summary.
  • Review your method of payment, and update it if necessary. As the Licensee, it is your responsibility to ensure the correct method of payment is used for all services.
  • Review the services your firm has. If there's a support contract or a web-based service your firm no longer needs, you'll need to submit a cancellation request.

This article applies to:

  • Product: UltraTax CS
  • Subject: Licensing
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