Triva isn't available right now.
Check out the support page for our phone number and hours
Legal
Recommended Products
-
CoCounsel
Move faster and accomplish more with a professional-grade, generative AI assistant that transforms the way you work. Thomson Reuters CoCounsel is with you every step of the way, backed by authoritative content and industry-leading expertise.
-
Westlaw
Conduct legal research efficiently and confidently using trusted content, proprietary editorial enhancements, and advanced technology.
-
Practical Law
Accelerate how you find answers with powerful generative AI capabilities and the expertise of 650+ attorney editors. With Practical Law, access thousands of expertly maintained how-to guides, templates, checklists, and more across all major practice areas.
Questions? We are here to help
Tax & Accounting
-
Top products for corporations
-
Top products for accounting firms
Recommended Products
-
CoCounsel
Move faster and accomplish more with a professional-grade, generative AI assistant that transforms the way you work. Thomson Reuters CoCounsel is with you every step of the way, backed by authoritative content and industry-leading expertise.
-
UltraTax CS
Provides a full line of federal, state, and local programs. Save time with tax planning, preparation, and compliance.
-
1040SCAN
Automate work paper preparation and eliminate data entry
Questions? We are here to help
Trade & Supply
Recommended Products
-
Foreign Trade Zone Management
Software that keeps supply chain data in one central location. Optimize operations, connect with external partners, create reports and keep inventory accurate.
-
Indirect Tax
Automate sales and use tax, GST, and VAT compliance. Consolidate multiple country-specific spreadsheets into a single, customizable solution and improve tax filing and return accuracy.
Questions? We are here to help
Risk & Fraud
Recommended Products
-
CLEAR
Search volumes of data with intuitive navigation and simple filtering parameters. Prevent, detect, and investigate crime.
-
Fraud Detect
Identify patterns of potentially fraudulent behavior with actionable analytics and protect resources and program integrity.
-
ID Risk Analytics
Analyze data to detect, prevent, and mitigate fraud. Focus investigation resources on the highest risks and protect programs by reducing improper payments.
Questions? We are here to help
News & Media
Recommended Products
-
Reuters Connect
Around the globe, with unmatched speed and scale, Reuters Connect gives you the power to serve your audiences in a whole new way.
-
Reuters Plus - Content Studio
Reuters Plus, the commercial content studio at the heart of Reuters, builds campaign content that helps you to connect with your audiences in meaningful and hyper-targeted ways.
-
Reuters.com Platform
Reuters.com provides readers with a rich, immersive multimedia experience when accessing the latest fast-moving global news and in-depth reporting.
Questions? We are here to help
Books
Recommended Products
-
What's new in legal products
Shop our latest titles
-
Shop tax customer favorites
ProView Quickfinder favorite libraries
Questions? We are here to help
Developers
-
APIs by industry
-
Related sites
-
United States Support
-
International support
-
New releases
-
Join a TR community
-
Free trials & demos
File Locks tab
In general, this tab in the Repair dialog should only be used under the direction of CS Support. It is used to clear file locks that are restricting access to a specific UltraTax CS client or screen, or file locks that are keeping a user from starting UltraTax CS.
To open this tab, choose Help then Repair, and select the File Locks tab.
note
Depending on your security configuration, you might be required to enter the master password and select OK before you can open the Repair dialog.
Fields & buttons
Client / Screen / User locks / Checked out clients
- Select theClient locksoption to list all of the clients currently open in UltraTax CS.
- Certain screens (such as the Proforma and 1040 Product Information dialogs) can be opened by only one user at a time. Select theScreen locksoption to list all such screens that are currently open in UltraTax CS.
- Select theUser locksoption to list all of the users currently accessing UltraTax CS.
- Select theChecked out clientsoption to list all of the clients whose data is currently checked out.note
- After selecting the appropriate option, highlight the client, screen, or user whose lock you want to delete and select the Delete Lock button.
- In general, the fields and buttons in this tab should only be used under direction from CS Support.
Client / Screen / User / Checked out clients listing
- If the Client locks option is selected:All of the clients currently open in UltraTax CS are listed.
- If the Screen locks option is selected:Certain screens (such as the Proforma and 1040 Product Information dialogs) can be opened by only one user at a time. If this option is selected, all such screens currently opened in UltraTax CS are listed.
- If the User locks option is selected:All of the users currently accessing UltraTax CS are listed.
- If the Checked out clients option is selected:All of the clients currently checked out of UltraTax CS are listed.note
- After selecting the appropriate option, select the client, screen, or user whose lock you want to delete and select the Delete Lock button.
- In general, the fields and buttons in this tab should only be used under direction from CS Support.
Delete Lock button
Select this button to delete the network lock for the client, screen, or user highlighted in the list.
note
In general, the fields and buttons in this tab should only be used under direction from CS Support.
This article applies to:
- Product: UltraTax CS