Thomson Reuters Institute | Client Feedback

Practice Innovations: Succession planning — one lawyer’s experience

Practice Innovations: Succession planning — the view from the client side

New research guides law firms on how to master the art & science of future-proofing client relationships

Forum: Making alternative fee arrangements work in M&A

New report cites the importance of preparation, project management & partnership in client legal relationships

Marketing Partner Forum: What does it mean to be a client-centric law firm?

Marketing Partner Forum: The value of client teams in customer retention and growth

A blueprint for building stronger relationships between in-house legal teams and outside counsel

Building client feedback programs that lawyers love: What CMOs say

Stellar Performance 2023: The value of client feedback programs

Ranking your organization’s approach to managing performance

Why do so many law firms love their digital strategy? It’s all about the engagement