Account set-up

Activate and log in to a HighQ account

This how-to guide explains how to activate a new account and log in to HighQ Collaborate.

Thomson Reuters or HighQ account

As of March 2023, all new instances use a Thomson Reuters account to provide enhanced account security and access to a range of Thomson Reuters tools; these accounts provide 'Customer Identity and Access Management'. Instances created before this date require a HighQ account, as described below.

Responding to a site invitation

When an account is created in Collaborate for the first time, you will receive an email invitation similar. The email will include text similar to the following:


You have been invited to the Knowledge Base site by
<name>
from HighQ.

Please click here to activate your account.

The above links contain sensitive details that are specific to your user account. Please do not forward this email to anyone else.

For technical and user support please email the Administrator.

Kind regards,

HighQ.
The email will have the branding of the firm or organisation managing that instance of Collaborate. Here's an example:
To accept the invitation and access the site, select
Please click here to activate your account
. Passwords will never be sent via email or otherwise.

Activating your account

After clicking on the link, the
Set your password
 screen will be displayed in the browser.
On this screen, the user must:
  • Enter a new password and confirm the password
    • A password must contain at least eight characters. and include at least one number and one uppercase letter.
  • Agree to the terms of use
You can also choose to be remembered on this computer, which will remember your login and password.
Select
Set password
 to set the password.
note
By default, passwords are not set to expire. However, each firm that licenses its own instance of Collaborate may choose to set a password expiration period (such as 90 or 180 days). After that period, on the next login attempt, a user will be asked to change their password.
To request that a password expiration period be enabled on an instance of Collaborate, a firm's HighQ liaison should reach out to
highq-support@thomsonreuters.com
.
If you are invited to another site within this instance, you will be asked to log into the system directly, you do not need to activate your account again.

Edit profile

After activating a new account, the last step is to confirm your profile information. The profile includes your
Profile picture
,
First name
,
Last name
,
Job title
,
Department
,
Company
, and
Office address
. You are encouraged to complete your profile and to add a picture of yourself that will be displayed as an avatar in different parts of Collaborate:
You cannot change your organisation and your email address in your profile, but have permissions to change all other aspects of your profile.
Once all of the information has been entered, select
Save
 to save the details.

Logging in

In the future, when you receive an invitation to another site or otherwise wish to access Collaborate, you will need to log in, via the
Please click here to login
 link in the invitation email. (The login page will have the branding of the firm or organisation managing that instance of Collaborate.) This assumes that you have not chosen to save your login credentials. In that case, you will automatically be logged in.
note
Some instances do not allow you to save your login credentials, so this option may not appear on all login pages.
By default the
Remember me
 option will only work for 100 days, after which it must be reapplied and a firm may shorten or lengthen the default period before a remember me selection expires.
note
A System Administrator can set up
two factor authentication
 for some or all accounts that access a site.

Resetting your password

If you cannot remember your password, you can select
Reset your password
 to start the reset password process.
note
If you fail to log in three times in a row, your account will be locked and you will not be able to log in, even with your correct password.
You will receive the following message after your 3rd failed login attempt:
Click the Reset your password link and enter your email address to receive a reset password link.
You have the option of resetting your password to unlock access to your account. If necessary, a system administrator can
unlock a user's account
 that has been locked.

This article applies to:

  • Product: HighQ
  • Subject: User account,User account