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Fixed Assets CS installation errors
This article can help you through any issues or error messages you might encounter while installing Fixed Assets CS. If you're looking for installation instructions, check out the Fixed Assets CS installation toolkit.
Issues
File downloaded from the internet warning message
- Right-click on the installation file and selectProperties.
- In the General tab, if it exists, selectUnblocknext toSecurity: This file came from another computer and might be blocked to help protect this computer.
- SelectOKon the Properties window.
Refer to File downloaded from the internet warning for background on this warning.
Installer won't start potential problems
- Nothing happens after selecting the installer.
- Mouse or wheel spinning after selecting the installer.
- Only one or certain users or workstations can run the installer.
- An error message after selecting the installer, before the installation starts.
Try these steps:
- If you're getting an error message, try searching for a solution using Google.
- If there are no errors, right-click the installation file and selectRun as administrator.
- We recommend all our customers review their permissions, but it's especially important if you're running into trouble.
Installer fails instantly, doesn't run, or never finishes.
There's likely a permissions issue. Try running logging in with the Hidden Administrator account and run the installation again. See Permissions guidelines for the CS Professional Suite for instructions on using Hidden Admin. If Hidden Admin works, there's a bigger permissions issue that your IT professional needs to address. Our permissions requirements are in the permissions guidelines.
"No internet connection detected" error message.
You may receive this error if you haven't renewed or aren't licensed for the year you are trying to install.
Error logs
Fixed Assets CS usually generates error logs if the installation fails. Refer to Reading Fixed Assets CS installation logs to find out what went wrong during the installation.
Nothing helped. Now what?
If there are no errors, error logs, or the preceding steps don't solve your problem:
- Make sure you complete the recommended pre-installation steps in the installation toolkit.
- Work with your IT Professional to perform a clean boot in Windows.
- Visit the Alerts and Notices page to check for common issues.
This article applies to:
- Product: Fixed Assets CS
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