Subscriptions discontinued as of 9/30/2024

After careful consideration, Firm Central will be discontinued and no longer supported after 9/30/24.
Internal use only
Go to this user guide to review the internal FAQ for Firm Central sunset.

Why is Firm Central being sunset

Thomson Reuters regularly assesses its product portfolio to optimize alignment toward our strategic direction as a content-driven technology company. As part of that review process, Thomson Reuters has made the decision to discontinue our Firm Central product.
To ensure a smooth transition, we have selected Clio as our Preferred Transition Partner. They are offering promotional pricing should you choose to transition to their product. While not mandatory, Thomson Reuters chose Clio for their commitment to seamless migrations and your ongoing success, with that in mind, we encourage you to transition to their service. You can contact the Clio transition team at firmcentral@clio.com.

Mass update Admin access

Prior to data extraction, you'll need to follow these steps to mass update Admin access on all matters in Firm Central.

Data extraction

You can extract your own data by use of the export functionality within Firm Central before the official sunset date of September 30, 2024. After September 30, 2024, your data within Firm Central will become “read only”, meaning you will no longer be able to add or edit information within Firm Central. This “read only” data will remain available to you via the Firm Central Dashboard post September 30, 2024 for data extraction purposes.
We developed a data extraction user guide to explain the export process for each data element, such as contacts, clients, matters, documents, and invoices.

Impact to Deadline Assistant

Deadline Assistant as a product is not going away, HOWEVER Firm Central Deadline Assistant and Firm Central with Deadline Assistant are impacted by this sunset. Customers who have either of those products can purchase the standalone Deadline Assistant product and all data will automatically be migrated over to their new subscription.

DataRoom additional storage subscriptions

When lapsing Firm Central, those with a DataRoom additional storage subscription, you should work with your account manager to review data usage to determine if you still need the additional storage. If there's no need, Firm Central subscription will cancel alongside.

Help and Support

Should you have questions regarding this sunset or how it will impact you, please review the linked FAQ document or contact us directly.