Troubleshoot Azure Virtual Desktop

Use the sections here to find tips and troubleshooting steps after you migrate to Azure Virtual Desktop (AVD).

How to launch applications

  • If your applications do not launch, refer to Azure Virtual Desktop apps don't launch.
  • If the sign-in window appears more than once, update your Remote Desktop client
    1. Open Remote Desktop on your device.
    2. Select the three dots to open the menu, then select
      About
      .
    3. If an update is available, select
      Install update
      . Otherwise, your application is up to date.
  • Alternative access:
    • For Mac users: if you want to access
      Virtual Office CS
      on a Mac computer, use Remote Desktop.
    • If you want to use
      Virtual Office CS
      applications without the need to open
      NetStaff CS
      , use Remote Desktop.
  • How to find Microsoft OneNote notebooks in
    Virtual Office CS
    1. Log in to
      NetStaff CS
      .
    2. Launch Microsoft OneNote 2016.
    3. Select
      File
      then
      Info
    4. Browse and select the location you need to access. 
    5. Open the notebook.

Print and scan

  • If printing is slow, make sure you set your Default Printer and Default Scanner (if needed).
    • AVD uses TSScan and TSPrint by TerminalWorks to help with print and scan performance.
  • If you are unable to scan, the TerminalWorks TSScan installation may have encountered a problem in your computer. Re-download TSScan from this link: TSScan_client.exe

Specific application tips

  • Accounting CS
  • FileCabinet CS Print Driver
    If you can't print to FileCabinet CS Virtual Office, make sure you only have one print driver installed for that application:
    1. Uninstall all previous FileCabinet CS Virtual Office Print Driver clients.
    2. Sign in to
      NetStaff CS
      .
    3. Select
      Applications
      .
    4. Open
      Setup
      and select
      FileCabinet CS Print Driver
      to download the installation file.
    5. Find the file and run it.
    6. Follow the prompts in the installation wizard.
  • UltraTax CS
    • Update any attachments to your client e-files. Any existing files must be removed and reattached to the client file. When you attached files in Citrix the system used a CLIENT directory. AVD uses a TSCLIENT directory instead.

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