Change the email greeting for email and
Web Organizers

Email and
Web Organizers
have an email greeting that gives information about accessing the PDF (for email) or signing into
NetClient CS
(for Web). The
Web Organizer
email greeting also mentions any documents in their portal they should be aware of.
You may want to make changes to these emails, like include how your client should give you their supporting documents (like W-2 and 1099 forms). If you make changes, you'll need to do so before you send the email and/or
Web Organizers
to your clients.
  1. Go to
    Setup
    , then select the entity you want to edit the greeting for.
  2. Go to the
    Organizer
    tab.
  3. Select
    Letters & Emails
    .
  4. Go to the
    Email
    tab.
  5. Select the greeting you want to edit, then select
    Open
    .
  6. Make changes to your greeting.
  7. If you want to add custom paragraphs into the greeting, you can add pre-defined ones or create your own. You can make it so that custom paragraphs appear for all clients, or set conditions so they only appear for certain clients.
  8. Save your changes using the save icon or by going to
    Document
    , then
    Save
    .
  9. Close out of the document using the icon or going to
    Document
    , then
    Close
    .
  10. Optional for
    Email Organizers
    :
    Email Organizers
    include a PDF (and XLS for business organizers) attachment that is password protected. You can determine how you want to explain what your client's password is in the email. To do so:
    1. Go to
      Setup
      , then
      Client Communications
      .
    2. Select the
      Password
      button in the
      Options
      area.
    3. In the
      Communication of PDF / XLS passwords from within the client communication
      area, select an option.
    4. Select
      OK
      to save your changes.

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