If taxes are not calculating correctly on payroll checks, here are some steps to take to identify, understand, and correct the problem.
Verify exemption selections
Setup > Clients > Payroll Taxes tab:
In the Taxes section, are any of the checkboxes in the Wage Exempt column marked?
Setup > Payroll Items:
Are any items excluded from gross or net pay? Are any jurisdictions marked on the Tax Exemptions tab that should not be?
Setup > Employees > Payroll Taxes tab:
Is the Federal tax exempt checkbox marked? Is the Tax exempt checkbox under the State Withholding section marked? Are any of the checkboxes in the Wage Exempt column marked in the Taxes section?
FIT (Federal Income Tax)
FIT is withheld according to
IRS Publication 15
.
Make sure the frequency on the payroll check is correct:
Enter Transactions screen
The
Frequency
field is located within the
Handwritten/Check #
section.
Enter Batch Payroll Checks screen
The
Frequency
is located near the Payroll schedule field.
Setup > Clients > Payroll Information tab
Select the ellipsis near Payroll Schedules
The
Pay Frequency
is within the
Pay Schedule Information
section.
FICA-SS and FICA-MED
Accounting CS keeps track of how much has been withheld for FICA-SS and FICA-MED so that at the end of the year the correct amount is withheld. Incorrect withholdings are usually the result of the FICA amounts being overridden on previous payroll checks. If the withholding seems to be incorrect, use the following procedures to verify the withholding amounts are actually incorrect and find the checks where overrides were made.
Use reports to show the amounts are actually not correct YTD
Use the following reports/steps to verify that because overrides were made, the withholding amounts YTD are not correct and therefore Accounting CS is not calculating the exact percentage expected.
Run a Payroll Tax Summary - Detailed report.
note
For the employee portion, it will be half of the rate displayed.
OR, run a Payroll Journal with Taxable Wages.
Take the YTD taxable wage amount and calculate what the withholding should be.
note
At this point the user will say Accounting CS withheld too much or too little, and you can go looking for where the overrides were made on the check.
note
A FICA-MED2 tax might show here. This calculates once an employee has $200,000 in YTD FICA taxable wages. The FICA-MED2 tax rate is 9%.
How to check for FICA overrides on payroll checks
In
Enter Transactions
, to to
Bank Account Mode
.
In the
Filter
, filter for a particular employee by ID or name.
Sort the list of transactions by date, and then locate the 1st payroll check for the year.
Select each payroll check and look for amounts in red for
FICA-SS
and
FICA-MED
.
If you do see overrides on the FICA taxes, Accounting CS is changing the amount withheld so that at the end of the year, the correct amount is withheld for the employee. Note: the employer FICA-MED amounts will need to be adjusted as they’ll populate based on calculated Employee FICA-MED amounts.
There are 3 options:
Delete and re-enter the checks without making overrides.
Let Accounting CS make up for the past overrides, adjusting employer FICA-Med amounts as needed.
note
Accounting CS won’t make up or correct employer amounts in future checks.
Continue to override the FICA amounts for the remainder of the year.
note
On the
Enter Transactions screen
, select
Edit > Options
and select the
Display taxes with zero wages and amounts
checkbox to easily make adjustments to the FICA taxes without entering wages. Note that you may need to adjust taxable wages as well.
If the FICA wage limits are not being honored, or are using old limits, verify that Accounting CS is being run as an Administrator.
Close the Accounting CS application.
Right-click on the Accounting CS icon on your desktop and select
Properties
.
On the Compatibility tab, select the
Run this program as an administrator
checkbox.
Select
Apply
and
OK
.
Open Accounting CS and verify that the FICA taxes are calculating properly.
For after the fact payroll, or clients or employees who started after the 1st payroll of the year, previous payroll information needs to be entered in the correct date order for the FICA amounts to calculate correctly.
FUTA
Sometimes the FUTA amount is double what it should be.
Select Setup > Employees and select the Payroll Taxes tab.
Unmark the
Full FUTA rate
checkbox.
Multi-state calculations
Employees who work in multiple states will have different withholdings depending on which states are involved. Accounting CS works in the background with your setup selections to determine which state withholdings should calculate. Before you continue with these steps, be sure that you know which taxes for which state(s) should be calculating.
Setup items in Accounting CS that may be affecting multi-state calculations
Residency certificate on file checkbox
Select
Setup > Employees > Payroll Taxes
tab.
In the
State Withholding
section, select the
nonresident state
.
Select or unmark the
Nonresident exemption certificate
checkbox.
Nexus checkbox
Select
Setup > Clients > Payroll Taxes
tab.
In the
State section
, select the state from the dropdown.
Select or unmark the
Client has nexus in this state
checkbox.
Alternatively, if a local tax is not calculating select the Local button and select or unmark the checkbox for the locality in the Nexus column.
Resident and/or Taxing addresses
Because Accounting CS uses the addresses entered to determine what taxes calculate, it is important to review how the addresses are set up.
Select
Setup > Clients > Main tab.
Verify that the correct address is marked as the
Taxing address
.
Select the
bars button
near the address to look up and validate the address.
If the client has more than 1 location, select the
Locations
button and make sure that the correct address is marked as the
Taxing address
for each location.
Select
Setup > Employees > Main tab
Make sure that the correct address is marked as the
Resident address
.
Select the
bars button
to the right of the first line of the address to look up and validate the address.
Employee locations
Select Setup > Employees > Main tab.
In the Locations and Departments section, make sure that the employee is assigned to the correct locations.
note
When entering payroll checks, all hours/amounts will be allocated to the location marked as the
Primary
location. If hours/amounts need to be allocated to more than one or a non-primary location, use the ellipsis button to properly enter hours worked.
Pay item tax exemptions
This happens sometimes with clients converted from CSA who have different pay items set up for different states or localities. You will need to make the pay items not exempt from the other jurisdiction's tax and enter the hours using the ellipsis button for the correct location.
Select Setup > Payroll Items.
Find the pay item and edit it.
On the Tax Exemptions tab, look for anything that is marked.
Wage exemptions
Employees can be wage exempt in certain circumstances according to IRS Publication 15. The Wage Exempt checkbox should be marked ONLY if the employee meets the requirements for the circumstances described by the IRS.
There are 2 places where the Wage Exempt checkbox can be marked: on the Payroll Taxes tab on Setup > Clients and Setup > Employees. Note that marking the Wage Exempt checkbox on Setup > Clients makes ALL employees' wage exempt.
important
This checkbox should NOT be marked to force taxes to calculate for another jurisdiction.
Marking the Wage Exempt checkbox in the Taxes section indicates that the employee is not subject to that tax at all. Wages for that employee won’t be reported on payroll tax forms, or included on any reports generated from Accounting CS.
Tax Exempt checkboxes
Marking the
Federal tax exempt
or
Tax exempt
checkboxes in the
Federal and State Withholding
sections on
Setup > Employees > Payroll Taxes
tab means that the employee's wages are still reported on the payroll tax forms, but no amounts are withheld from the payroll checks. These wages will also appear on reports generated from Accounting CS.
If you are unsure whether or not an employee qualifies to be tax exempt, refer to
IRS tax topic 753
.
Local withholdings
If you are not seeing local taxes calculate like you expected, first refer to the particular state's website.
Use
Ohio's The Finder website
to determine what should be withheld according to the state.
Use
Pennsylvania's website
to determine what should be calculating according to the state.
Setup items in Accounting CS that may be affecting local tax calculations
Verify addresses
One of the best troubleshooting steps you can take when troubleshooting a local tax not calculating (OH and PA especially) is to make sure that the addresses entered in Accounting CS are good, and that they’ve been properly verified
Select Setup > Clients > Main tab and verify the existing client (work location) address by selecting the bars button to the right of the 1st line of the address.
Select Setup > Employees > Main tab and verify the existing employee (resident location) address by selecting the bars button to the right of the 1st line of the address.
Select Actions > Enter Transactions and start entering a payroll check for the employee. If you enter a check for $100.00, you can easily see the rates everything is calculating at.
Nexus checkbox
If a client has nexus in a jurisdiction, it means that they have a business connection or a presence in that jurisdiction and are therefore subject to state or local income and sales taxes. You can use this checkbox to turn on courtesy withholdings for local jurisdictions.
Select Setup > Clients > Payroll Taxes tab.
In the State section, select the state from the dropdown menu.
Select Local and select or unmark the checkbox for the locality in the Nexus column.
Employee locations
Select Setup > Employees > Main tab.
In the Locations and Departments section, verify that the employee is assigned to the correct locations.
note
When entering payroll checks, all hours/amounts will be allocated to the location marked as the
Primary
location. If hours/amounts need to be allocated to more than one or a non-primary location, the ellipsis button will need to be utilized.
Pay item tax exemptions
This happens sometimes with clients converted from CSA that have different pay items set up for different states or localities. You will need to make the pay items not exempt from the other jurisdiction's tax and enter the hours using the ellipsis button for the correct location.
Select
Setup > Payroll Items
.
Find the pay item and edit it.
On the
Tax Exemptions
tab, look for anything that is marked.
If you are still not seeing the correct taxes withheld after all of this, you may also want to check the address at the United States Postal Service website to see if the address given to you by your client agrees with their database.
Exemption allowances:
The application uses the number of state allowances to figure the local as well. There is not a way to indicate that the local exemption allowances are different from the state allowances. You will need to manually calculate and override one of the withholding amounts in these situations, or you can vote on Idea #2355 on the Accounting CS Ideas Community.
The Accounting CS Ideas Community is the best way to report incorrect address verifications for local taxes to our development team. The scope, feasibility, and popularity of a suggestion will impact whether it will be implemented in a future release of Accounting CS.
Limits being ignored (FUTA or SUTA)
This usually happens with after-the-fact payroll clients when the payroll checks are not entered in the correct sequence.
important
When a payroll check template is used for an employee, the application deducts payroll taxes at the limit that is specified in the template, even if the employee reaches the threshold limit for the tax. The payroll processor needs to manually update the employee's payroll check template when they’ve reached the limit.
If you enter a check for June before you enter a check for April where the employee hit the limit, Accounting CS doesn’t know that the limit was reached and will calculate the withholding on the June check.
The Payroll tax summary - detailed report is helpful in this situation.
Unfortunately, the only resolution is to delete the checks that have FUTA or SUTA amounts on them. Additionally, delete any checks that have incorrect FUTA/SUTA amounts. You'll need to re-enter the corrected checks in sequential order. When you re-enter the checks, you don’t need to enter each one individually unless you, or your client are looking for that level of detail on the reports. Otherwise, if you don’t need so much detail, you can enter monthly, quarterly, or year to date checks for the employee.
Multiple checks with the same payroll check date
Prior year-to-date taxable wages on payroll checks are calculated based on both unprinted and printed checks with the same or an earlier check date. When multiple checks are entered with the same date, the calculation is based on the order the checks were entered. Suspended batches of checks don't impact calculations.
For example, if an unprinted payroll check is entered and reaches a tax limit, then a 2nd check is entered for the same employee using the same check date. The calculations included in the previously entered unprinted check will be factored in when calculating the prior year-to-date amounts.